Frequently Asked Questions

Can this software help me if I have a fairly small school?
Definitely. Our software will cut down on administrative tasks and customer service needs, freeing up time for you and your staff, so you can focus on providing a great drivers ed. experience and growing your company.
I have large school with multiple locations?
Our software is a workhorse. Driving School Software will help you manage all your locations, vehicles and instructors. It offers unparelleled flexibility and scalability, adjusting easily as your company grows. Our software will also let you adapt to new market conditions and new state rules. If you want to offer new service we can help you.
What if I haven't opened school yet?
That's not a problem. We can help you get the software set up and customized before you open, ensuring a smooth opening process and happy students and parents from day one.
If my school grows in the future? Will the software be able to handle new students and/or locations?
Absolutely. Our software will seamlessly grow with you. We don't limit the number of students or locations our software will handle. And we provide training and support that makes adding students and locations a simple task for you or your staff.
Can you customize reports for my school?
Yes. Besides the wide array of reports built into the software, we can easily create custom reports to track the data most helpful to your office.
What if I haven't opened school yet?
That's not a problem. We can help you get the software set up and customized before you open, ensuring a smooth opening process and happy students and parents from day one.
What is the setup process?
Once we receive terms of use, privacy policy and deposit, your account manager will contact you to determine level of customization. This will include custom fields, business rules for self scheduling, and more. Once we get all needed information we will proceed with software setup. AFter the software setup is completed accoint manager will contact you to start training process.
What about my existing students?
We will gladly import your existing students free of charge. Just let your account manager that you want to import existing students. We require data to be provided in electronic format (preferable Excel file format). We do re quire data to be in certain format and we will provide you with a sample of how we need information provided.
How long it takes to setup software?
It ussually takes 5-7 business days. though we have setup systems before in as many as couple of days.
What if i need to add new data fields after software is setup?
That is not a problem. Just let us know at any time if you wish to capture any additional data fields.
How do I process credit cards?
We are partnering with TransNational Bank Card for credit card processing, though you can use your own processor. The only thing that we require that you have an payment gateway account. If you want to get competitive rates and save money please contact TransNational Bank Card. They have exclusive pricing for our customers. Please note that we do not provide merchant accounts, and that you will need to set that up if you wish to accept credit card payments online.
What happens when credit card is processed?
Once the credit card is processed funds are placed directly nto your account bank account within few days by your merchant account provider. Deposit of funds is dependent on your bank and merchant account. We have no control over that aspect. But the processed transaction will be recorded in our software and for a specific student account.
Who do I ccontact if I have questions or need tech support?
We offer both phone and email support during the business hours (9am to 6pm EST) or email anytime. If we are not available on the phone you can leave a voice mail and our system will automatically create and transcribe your message into a ticket. We believe that customer service is very important for both yours and our success, so we prioritize timely and thorough responses to your questions.
How is training done?
All training is done online, over the phone and through web meetings. We usualy break the training into 4 sessions, though we can do more if needed at no additional cost. After each training session we expect school to start using features that they were trained on.
Is there any cost for staff training?
NOPE. IT IS FREE AND INCLUDED. We normaly train the owners and managers of the ins and outs of the software, so that they can have full understanding of the capability and how it will help school run better. Training of the schools instructors and office staff we leave up to the school. Reason for that is that we do not know the technical aptitude of those employees, but more importantly every school has a different way of introducing and rolling out the new software. So for those 2 reasons, we stay away from training office staff. However we do provide necessary support at any time.
What if something needs to be fixed?
We categorize service responses based on urgency levels. Since our software is "mission critical" we have our developers staffed 7 days a week, including major holidays, so in case that something goes wrong during the weekend, we can fix and address the issue within 24 hours. We also have ticket management system that will allow you to view the status of your requests.
How long does it take to fix any issues?
Usually within 24 hours or 1 business days. We also have some limited technical team availability on the weekends for urgent matters.
What is he cost of website?
ITS FREE ! We offer to our clients free website design services up to 15 page mobile friendly website design. Additionsl pages are priced at $100 per page. We also offer FREE website hosting.
What about website hosting and emails?
We also offer FREE website hosting and emails at no extra cost to our software clients.
How is website maintained?
We provide website maintenance FREE of charge. We strongly oppose the concept of clients maintaining their own website for several reasons: #1 School owners are ususaly not tech savy and are not proficient with website design and technology. #2 Before any design or content change is requested it's always good to have another pair of eyes to review. We will provide advice on industry standards regarding security, integration and general ideas for better user experience. Just let us know what would you like to accomplish and we will privide you with an advice. It is in our own interest for you website to look and function good.
Can my website be accessed on smartphones and tablets?
Yes. All our designs are mobile friendly, which means the web pages automatically adjust to the device that is being viewed on. This is one of the critical distinctions between us and our competitors. We always push the latest technology.
I am new school and dont have domain name yet?
We can help you purchase domain name, though we would advise that you purchase that yourself. One recomendation would be to purchase domain name through reputable organizations such as or instead of some low cost domain name registry for simple reason of quality of service. Those two companies are top providers in industry and offer 24/7 customer support. Saving few dollars is not worth the hastle dealing with some offshore entity.
Is your software secure?
Yes. We apply most up to date industry wide standards regarding server, application and database security. All of our pages can only be accessed over encrypted pages, so that transfer of data is protected. We are also PCI DSS Level 2 Compliant.
In addition we utilize McafeeSecure as our 3rd party provider and auditor of our system. They check our servers and application on a daily basis and probe for vulnerabilities. If one is discovered we need to make changes within 72 hours.
Where is data stored?
Our data is stored in Microsoft Azure data center in Boydton, Virginia. Data center is staffed 24/7/365 and contains state of the art physical and electronic security. Data center also has redundant internet pipes, power generators, and biometric access to staff for security and more. We also employ geo-redundancy for data backup, storage and failover. Click here to learn more about Microsoft Azure.

Is data backed up?
Yes. We perform automatic nightly backups of all customer data and our infrastructure. Backups are stored at a separate data storage facility.
Is data encrypted when I use your software?
Yes. Our entire software and service, from adminnistrative pages to online enrollment, student and staff center are all encrypted using the latest SSL technology. Click on the video below to learn more about the SSL technology.

I dont want my staff to be able to do whatever they want. Can I limit their user rights?
YES. As in any organization some employees should be allowed to do or see certain things and others don't. We have very detailed and extensive set of user rights thatr can control access to information and functionality based on their user group. For example, if you don't want to allow your instructors to edit lessons, we can prevent them from doing so.
Was there ever a data breach?
No, and we work hard to keep it that way.
What if my computer is damaged or the office experiences some kind of disaster?
Your data is safely saved and accessible, even if your office location experiences a natural or an accidental disaster. If your office is closed or damaged, your data is still safe and secure. Clients which experienced major storms (Sandy, Katrina, and Florence) had minimal impact on their business, and zero impact on data access.